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Productive Conflict: Difficult Conversations


Conflict and disagreement are necessary parts of successful teams and relationships however, the conflict must be productive. Productive conflict requires skills and practice. This Webinar will help you explore skills and tools necessary for productive conflict to be effective in both interpersonal and organizational settings. The material discussed in this webinar is based on three paradigms: Crucial Conversations and Interest Based Problem Solving, and Everything DiSC® Productive Conflict.

This session provides opportunity to:

Part 1

  • Discuss the definition and advantages of productive conflict.

  • Explore skills and techniques necessary to participate effectively in conflict situations by having effective difficult conversations.

Part 2

Develop a script, using the Crucial Conversations format to host a specific difficult conversation that:

  • You have been avoiding

  • You know will be uncomfortable

  • that you feel will “not be worth it”

If you are interested in increasing your self-awareness around conflict behaviors, learning ways to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict through hosting difficult conversations and designing a specific script to host a difficult conversation this webinar is for you!

Handouts and resources for this webinar may be found at: Inspired-Engagement

This Webinar was facilitated by Scott Geddis for the Chair Academy sponsored virtual professional development session.

Scott Geddis is the founder of Inspired Engagement, a consulting firm dedicated to inspiring engagement by facilitating significant, sustainable strengths-based change within individuals and organizations. Scott recently retired after 40 years as a Phoenix College Faculty member, is a current member of the Chair Academy facilitation team, a Certified Gallup CliftonStrengths Coach, and is certified as a DiSC, Five Behaviors of Cohesive Teams, and Appreciative Inquiry facilitator.

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