Leaders from every level of the organization feel flustered, defensive, or even angry in the heat of challenging moments. It’s natural. We’re human. As the leader, how do you train yourself to receive tough news with poise? How do you control your emotions and remain level-headed in difficult situations?
Take a moment a consider these starters:
Take a deep breath or two before saying anything.
Acknowledge and thank the person for sharing the news.
Ask for time to process the situation before reacting to the issue.
For additional ways to help prepare you for difficult news or stressful interactions, view this week’s article.